Companies outsource portions or all of their IT services companies need to third-party providers in greater numbers than ever before.
There are various reasons for this, ranging from cost to accessibility to the possibility of obtaining the latest technological alternatives. Still, the questions that arise while looking for a new supplier are often the same.
- What do IT Service companies provide?
- How does the Pricing plan work?
- What’s Your Typical Onboarding Timeline?
- How long Have you Been in Business?
- How many clients do you have?
- What is the size of your Average Clients?
- Is your help desk open 24/7?
- How many employees does your company have?
- What’s your Onboarding timeline?
- How do you differ from the competition?
Top 10 Questions asked IT Service Companies
1. What do IT Service companies provide?
This question is asked by businesses who have never outsourced their IT to a third party.
There are several names for IT Services companies. They are as follows
- IT Service Provider
- Manage Service Provider.
- IT Consultants.
Firstly, an IT Services provides your entire business running and gets recognised in the network.
Here are some of the primary services that an IT Service can do:
- Frequently troubleshoot end-user problems
- Server Management
- Cloud Storage
- Network Infrastructure Planning & Many more
You might think if I have 2 or 3 IT service providers in the company, they will be able to solve all the problems.
You are partially correct. IT Service companies have certified experts to solve all your needs, but having an uncertified professional will create more problems.
Know More: What is an IT Solutions Company?
2. How does the Pricing plan work?
Although managed services pricing can be perplexing, our managed IT pricing strategy is straightforward.
We employ a straightforward per-user price model.
This makes your monthly expense predictable and simplifies budgeting for your company’s future growth.
Some companies may keep their prices hidden until the last minute, or they will charge flat hourly rates that soon mount up to far more than you anticipated. Always be aware of anything that isn’t invoiced on a per-user basis when it comes to price to avoid unpleasant surprises.
No matter how many people in your firm need troubleshooting, upgrades, or maintenance, our per-user pricing structure covers it.
Know More: SWOT Analysis for Your Business
3. What’s Your Typical Onboarding Timeline?
Any organisation may find the onboarding process intimidating, but it can be a pretty straightforward process with the help of experienced IT Services.
Of course, correctly establishing your website for offsite hosting and troubleshooting takes time, but our deployment managers have made the process as simple as possible.
In general, your onboarding with Immensphere will take around 45 days.
After the initial setup, you’ll have full access to 24/7 support staff assistance while we tie up some loose ends behind the scenes and ensure your IT experience is as smooth as possible.
Know More: The Different Types of Applications Software
4. How long Have you Been in Business?
Immensphere was officially founded in 2022 by our CEO Dasari Lucky Livingstone.
Immensphere is now strong and grown with required responsiveness, accuracy, and care, starting with a handful of employees.
We know that technology is a core part of each & every business in the world. Having the right technology in place is more than a competitive advantage – It is necessary for growth and success!
We do understand the importance of keeping your business in full throttle and hiring the experts who know how to perform and energise to implement their skills to work to make your business better.
5. How many clients do you have?
We are relatively growing IT Service providers with clients over 10 -15.
This means we have competitive IT solutions for every industry out there.
Edutech companies, HR Consultant Companies, Kitchen related Companies and Service-based companies. We have got the minimum experience to handle anything your company needs.
6. What is the size of your Average Clients?
Our client size differs widely, as the business they are in. Being asked, the average client size is around 100 – 200 employees.
Small firms of every sort come to us and use us as their IT operations team. We gracefully enjoy creating meaningful and strong relationships with these customers.
Must More: What are UI/UX Design Services?
7. Is your help desk open 24/7?
Three hundred sixty-five days a year, twenty-four hours a day, seven days a week.
Our crew is here to assist you no matter wherever you are and at what time. When you join Immensphere, you’ll have access to help anytime you need it. We work around your schedule.
We prioritise you, your problems are our problems. While some providers may promise a response time based on the severity of the issue, if it’s an emergency for you, it’s an emergency for us.
When you call, you will always be connected to a trained technician rather than being placed in a lineup to wait for somebody who can assist you.
8. How many employees does your company have?
As a startup with highly experienced professionals, we have about 20 and are growing every day due to various acquisitions.
We only hire the most remarkable people and then work hard to improve and grow their talents once they’ve been hired.
We’re always available to assist you with any problems, big or small.
We’re also proud of our strategic consultants, whose primary goal is to make your experience as pleasant as possible while also connecting you with the proper people when you require strategic help.
Our staff is well-versed in IT issues, and they know how to help you get the most out of your tech budget.
Whether it’s assisting your present in-house IT team or simply helping you get your small business off the ground.
9. What’s your Onboarding timeline?
Any organisation may find the onboarding process intimidating, but it can be a pretty straightforward process with the help of experienced service providers.
Of course, correctly setting up your network for remote hosting and troubleshooting takes time, but our implementation managers have made the process as simple as possible.
Your onboarding with Immensphere will generally take around 20 to 30 days.
Once the initial setup is complete, you’ll have full access to our help desk support while we tie up any loose ends behind the scenes and make sure your IT experience is as frictionless as possible.
10. How do you differ from the competition?
These days, there are many IT services, with everyone offering the highest network uptime, most acceptable data backup and recovery, and fastest cloud speeds.
Except for smaller suppliers who may not have access to sophisticated or automated solutions, or even mid-sized organisations who lack the cyber security expertise you’ll require, they all employ the same technology.
However, regardless of scale, good customer service is not guaranteed.
Web Design, Develop & Deploy.
From our IT service desk specialists to our management staff, everyone understands that the client experience is paramount.
A server is a server, but the technician who assists you with it and the help desk crew that your employees will rely on daily are variables.
Every day, we receive fresh inquiries, but these are essential ten. Contact us when you’re ready to learn more about how we can help your company expand!